This time of year, the HR conference season is in full swing and if you can’t make a major conference, you can still attend vicariously through other attendees on social media. A few weeks ago, I followed the #WorkHuman conference on Twitter, Instagram and Facebook and next week, I’ll do the same with the national […]
Three Years, Three Trips to the Finals #DefendTheLand
By the time LeBron took his “talents to South Beach” my husband and I had taken our talents out of state as well. LeBron did what many people from the Northeast Ohio area do. You leave Cleveland for warmer weather and better opportunities. As long as I can remember, Cleveland, the Northeast Ohio region, was […]
The Power of an Apology
“I’m sorry.” “I apologize.” Those two phrases hold a great deal of power because they can repair a relationship and soothe hurt feelings. Sometimes, the lack of an apology can irretrievably hurt a work relationship. This effect is compounded when the offender is someone we look up to in the organization. Perhaps it’s a favorite […]
How To Have A Great First Day At The New Job
Like a Japanese tea ceremony, your first day at the new job offers many opportunities to offend, insult and look like a clueless foreigner. Whether its figuring out the best exit to avoid the five ‘o’clock rush or how to find the “good” office supplies, it can be a steep learning curve. Today, I’m giving […]
The Change We Need In HR Is Customer Service
Customer service is critical to HR and too often we don’t think of it until we get a complaint. 99.9999% of roles in HR require customer service. By customer service I mean: a pleasant attitude, timely follow up and the ability to solve problems. Many HR practitioners spend over ½ of their day explaining benefits […]
5 Thoughts On Trust
You need to trust that your team can take care of business and your team needs to trust that you have their back. That trust can be simple: “I trust Bob’s opinion so I’m going to send him my client presentation and ask for his feedback.” To the more delicate: “I don’t understand why Pete […]